fill in the form online, print out the completed
sign it and send it to us with your hard drive/media
from which you need data recovery. PLEASE
CUT THE SHIPPING ADDRESS LABEL AT THE BOTTOM OF THE
SHIPPING FORM AND STICK IT ON YOUR PACKAGE.
Media Packaging Instructions:
As a general rule, handle
a hard disk as you would handle an egg. Handle failed
hard disk drives with the same care as new drives.
Use the original
shipping materials, if you still have them. If do not
have them, they are relatively easy to replicate:
media (i.e. hard disk) in an anti-static bag,
tinfoil or simply kitchen
aluminium foil to prevent electrostatic discharge (ESD).
- Use a box
that is at least twice the size of the media
so that the media can be suspended in the middle of
the box. We recommend a minimum of two inches of
insulation all around for a 2 lb drive.
securely with foam, bubble
wrap, or creased newspaper so the media will not
move from the middle of the box. Avoid using
peanuts as contents will settle to the bottom of the
box. DO NOT SEND YOU HARD
DRIVE IN JIFFY BAGS.
sending a PC, laptop or notebook,
use great care to ensure proper cushioning and
protection. We recommend at least 6 inches
for insulation. The heavier the unit, the more
insulation and cushioning is required.
- Make sure it
is clearly labelled as FRAGILE and don't
forget to include the completed and signed media
If you have any questions or you want to discuss a
specific case, please do call us on
0207 516 1077
and speak with a customer service person.
you have a fax machine, fax a copy of the completed and
signed form to 0207 117 4263 so that we can pre-book
your data recovery request.