DATA RECOVERY CLINIC MEDIA SHIPPING FORM (Copyright 2008)
Media Packaging Instructions:
As a general rule, handle
a hard disk as you would handle an egg. Handle failed
hard disk drives with the same care as new drives.
Use the original
shipping materials, if you still have them. If do not
have them, they are relatively easy to replicate:
media (i.e. hard disk) in an anti-static bag, tinfoil or simply kitchen
aluminium foil to prevent electrostatic discharge (ESD).
Use a box
that is at least twice the size of the media
so that the media can be suspended in the middle of
the box. We recommend a minimum of two inches of
insulation all around for a 2 lb drive.
securely with foam, bubble
wrap, or creased newspaper so the media will not
move from the middle of the box. Avoid using
peanuts as contents will settle to the bottom of the
box. DO NOT SEND YOU HARD
DRIVE IN JIFFY BAGS.
sending a PC, laptop or notebook,
use great care to ensure proper cushioning and
protection. We recommend at least 6 inches
for insulation. The heavier the unit, the more
insulation and cushioning is required.
fill out the form online then PRINT and sign it
and send it to us with your hard drive/media from which you need data
CUT THE SHIPPING ADDRESS LABEL AT THE BOTTOM AND STICK IT ON YOUR
PACKAGE. DO NOT SEND ANY MEDIA IN JIFFY BAGS. USE
WELL-PADDED BOXES ONLY OR BRING IT TO US IN PERSON IF AT ALL POSSIBLE.If you have a fax
machine, fax a copy of the completed and signed form to 0207 117 4263 so
that we can pre-book your data recovery request.
FOR DATA RECOVERY: Please tick box as appropriate)
Hard Drive Is
the server HDD RAIDED? (Tick if yes; leave blank for no.)
Manufacturer: Tick as appropriate):
Number if known):
Number If known):
Operating System tick as appropriate): DOS
ME Windows XP
Quantity: (How many are you sending us?)
hard drive make any ticking noises? Yes
Is the hard drive recognised in
the BIOS? Yes
Most important folders and/or files you want recovered:
RECOVERY TERMS AND CONDITIONS: (Please read and sign below)
The client authorizes Data Recovery Clinic or its agents to conduct
an evaluation of the media sent to determine the nature of the
damage and provide an estimate of the data recovery cost and
turnaround. The evaluation is free and no work beyond this
evaluation will be charged without explicit client approval.
The client authorizes Data Recovery Clinic, its employees,
independent contractors, and agents, to receive and transport this
media/equipment/data to, from and between their facilities.
The client hereby represents, warrants, and affirms that he, she, or
it is the owner or the authorized representative of the owner of the
property and all of the information and data stored on said
property. By asking Data Recovery Clinic to enter into this
agreement with you, as client, you declare that the foregoing
representations are true and correct. You agree to indemnify Data
Recovery Clinic for any claims against Data Recovery Clinic related
to this data recovery.
2.Failure to claim property
Any property left with Data Recovery Clinic unclaimed for 30 days,
will be disposed or recycled. At which time, Data Recovery Clinic
shall have no liability to the client or any third party.
Data Recovery Clinic shall not be liable as a result of this
agreement or the performance of any data recovery services or
evaluation of the possibility of providing data recovery services,
for any claims regarding the physical functioning of equipment OR
media or the condition or existence of data on storage media
supplied before, during or after service.
THE CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED.
NO EVENT WILL Data Recovery Clinic OR ANY CONTRACTOR, EMPLOYEE, OR
AGENT OF Data Recovery Clinic BE LIABLE FOR ANY LOSS OF DATA OR LOSS
OF REVENUE OR PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, HOWEVER CAUSED, IN CONNECTION WITH THIS AGREEMENT OR ANY
SERVICE PROVIDED BY Data Recovery Clinic OR ITS AGENTS, CONTRACTORS,
OR EMPLOYEES -- EVEN IF Data Recovery Clinic HAS BEEN ADVISED OF THE
POSSIBILITY OF DAMAGE OR LOSS TO PERSONS OR PROPERTY.
Data Recovery Clinic's liability of any kind with respect to the
services, including any negligence on its part, shall be limited to
the contract price for the services.
o-Client and Data Recovery Clinic agree that the sole and exclusive
remedy for unsatisfactory work or data shall be, at Data Recovery
Clinic's option, either (a) additional attempts by Data Recovery
Clinic to recover satisfactory data or (b) a refund of the amount
paid by the client. The parties acknowledge that the price of Data
Recovery Clinic's data recovery services would be much greater if
Data Recovery Clinic undertook more extensive liability or promised
o-Client is aware of the inherent risks of injury and property
damage involved in data recovery, including without limitation,
risks due to destruction or damage to the media or data and
inability to recover data, or inaccurate or incomplete data
recovery, including those that may result from the negligence of
Data Recovery Clinic, and assumes any and all known risks of injury
and property damage that may result.
o-All data recovered will be kept for a period of 10 days after
successful delivery to customer No charge will be made in the
destruction of data. Data will be destroyed and thereafter no
further records will be kept.
Data Recovery Clinic agrees not to disclose any and all information
or data files supplied with, stored on, or recovered from client
equipment except to employees , independent contractors, lawyers, or
agents of Data Recovery Clinic subject to confidentiality agreements
or as required by law.
Payment is due in full upon completion of successful recovery, prior
to release of data (whether shipped, picked up or downloaded),
unless by special previous arrangement.
Successful data recovery is defined as recovery of data that was not
accessible or visible under the clients computer operating system.
The client agrees to pay for data recovery even if Data Recovery
Clinic has partially recovered the data.
No-data no-fee applies only when no data recovery is possible.
The client is financially responsible for all shipping costs, custom
duties and taxes to and from Data Recovery Clinic.
ONLY accept VISA, MasterCard, Maestro, Solo and cash. American
Express is accepted subject to a 5% surcharge
Data Recovery Clinic makes no warranty, express or implied, and Data
Recovery Clinic disclaims any warranty of any kind, for the services
being provided or discussed hereunder.
-----PLEASE CUT AND STICK ON YOUR