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DATA RECOVERY CLINIC MEDIA SHIPPING FORM (Copyright 2008)

Media Packaging Instructions:

As a general rule, handle a hard disk as you would handle an egg. Handle failed hard disk drives with the same care as new drives.

Use the original shipping materials, if you still have them. If do not have them, they are relatively easy to replicate:

  1. Wrap media (i.e. hard disk) in an anti-static bag, tinfoil or simply kitchen aluminium foil to prevent electrostatic discharge (ESD).
  2. Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
  3. Pack securely with foam, bubble wrap, or creased newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box. DO NOT SEND YOU HARD DRIVE IN JIFFY BAGS.
  4. If sending a PC, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation and cushioning is required.

Please fill out the form online then PRINT and sign it and send it to us with your hard drive/media from which you need data recovery. PLEASE CUT THE SHIPPING ADDRESS LABEL AT THE BOTTOM AND STICK IT ON YOUR PACKAGE. DO NOT SEND ANY MEDIA IN JIFFY BAGS. USE WELL-PADDED BOXES ONLY OR BRING IT TO US IN PERSON IF AT ALL POSSIBLE. If you have a fax machine, fax a copy of the completed and signed form to 0207 117 4263 so that we can pre-book your data recovery request.

CONTACT INFORMATION:

Company Name:

Contact Name:

Email Address:

Telephone Number: Extension:

Mobile:

Address: Street:

 Town: County: Post Code:

MEDIA FOR DATA RECOVERY: Please tick box as appropriate)

Desktop Hard Drive

 Laptop Hard Drive

Server Hard Drive  Is the server HDD RAIDED? (Tick if yes; leave blank for no.)

Manufacturer: Tick as appropriate): Maxtor Seagate Fujitsu IBM

Hitachi Samsung LG Other specify):

Model Number if known):

Serial Number If known):

Operating System tick as appropriate): DOS Windows 95 Windows 98

Windows ME Windows XP Windows 2000/2003 Apple Mac Linux

Not Known

Quantity: (How many are you sending us?)

Does the hard drive make any ticking noises? Yes No

Is the hard drive recognised in the BIOS? Yes No Don't know

Most important folders and/or files you want recovered: --------------

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DATA RECOVERY TERMS AND CONDITIONS: (Please read and sign below)

1.Authorization

  • The client authorizes Data Recovery Clinic or its agents to conduct an evaluation of the media sent to determine the nature of the damage and provide an estimate of the data recovery cost and turnaround. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval.
  • The client authorizes Data Recovery Clinic, its employees, independent contractors, and agents, to receive and transport this media/equipment/data to, from and between their facilities.
  • The client hereby represents, warrants, and affirms that he, she, or it is the owner or the authorized representative of the owner of the property and all of the information and data stored on said property. By asking Data Recovery Clinic to enter into this agreement with you, as client, you declare that the foregoing representations are true and correct. You agree to indemnify Data Recovery Clinic for any claims against Data Recovery Clinic related to this data recovery.

2.Failure to claim property

  • Any property left with Data Recovery Clinic unclaimed for 30 days, will be disposed or recycled. At which time, Data Recovery Clinic shall have no liability to the client or any third party.

3.Limited Liability

  • Data Recovery Clinic shall not be liable as a result of this agreement or the performance of any data recovery services or evaluation of the possibility of providing data recovery services, for any claims regarding the physical functioning of equipment OR media or the condition or existence of data on storage media supplied before, during or after service.
  • THE CLIENT UNDERSTANDS THAT DATA RECOVERY CANNOT BE GUARANTEED.
  • IN NO EVENT WILL Data Recovery Clinic OR ANY CONTRACTOR, EMPLOYEE, OR AGENT OF Data Recovery Clinic BE LIABLE FOR ANY LOSS OF DATA OR LOSS OF REVENUE OR PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, IN CONNECTION WITH THIS AGREEMENT OR ANY SERVICE PROVIDED BY Data Recovery Clinic OR ITS AGENTS, CONTRACTORS, OR EMPLOYEES -- EVEN IF Data Recovery Clinic HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE OR LOSS TO PERSONS OR PROPERTY.
  • Data Recovery Clinic's liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
    o-Client and Data Recovery Clinic agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Data Recovery Clinic's option, either (a) additional attempts by Data Recovery Clinic to recover satisfactory data or (b) a refund of the amount paid by the client. The parties acknowledge that the price of Data Recovery Clinic's data recovery services would be much greater if Data Recovery Clinic undertook more extensive liability or promised additional remedies.
    o-Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of Data Recovery Clinic, and assumes any and all known risks of injury and property damage that may result.
    o-All data recovered will be kept for a period of 10 days after successful delivery to customer No charge will be made in the destruction of data. Data will be destroyed and thereafter no further records will be kept.

4.Confidentiality

  • Data Recovery Clinic agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment except to employees , independent contractors, lawyers, or agents of Data Recovery Clinic subject to confidentiality agreements or as required by law.

5. Payment

  • Payment is due in full upon completion of successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless by special previous arrangement.
  • Successful data recovery is defined as recovery of data that was not accessible or visible under the clientÂ’s computer operating system.
  • The client agrees to pay for data recovery even if Data Recovery Clinic has partially recovered the data.
  • No-data no-fee applies only when no data recovery is possible.
  • The client is financially responsible for all shipping costs, custom duties and taxes to and from Data Recovery Clinic.
  • We ONLY accept VISA, MasterCard, Maestro, Solo and cash. American Express is accepted subject to a 5% surcharge

6. Warranty

  • Data Recovery Clinic makes no warranty, express or implied, and Data Recovery Clinic disclaims any warranty of any kind, for the services being provided or discussed hereunder.

Approved by: Date:

Signature:-------------------------------- 

SHIPPING ADDRESS:

-----PLEASE CUT AND STICK ON YOUR PACKAGE----------------------------------

Data Recovery Clinic

24-26 Arcadia Ave

Finchley Central

London N3 2JU

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